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A wide range of people took part in the research behind this guide. They include co-investigators, other members of the project team and a lay panel.

The research was led by the University of Oxford and funded by the NIHR HSDR 14/156/06.

Nuffield Department of Primary Care Health Sciences

  • Louise Locock, Principal Investigator and Director of Applied Research, Health Experiences Research Group
  • Sue Ziebland, Director of the Health Experiences Research Group
  • Trish Greenhalgh, Professor of Primary Care Health Sciences
  • John Powell, Associate Professor and Consultant Clinical Adviser, NICE
  • Sian Rees, Director for Patient and Public Involvement, Engagement and Experience, Oxford AHSN
  • Angela Martin, Programme Co-ordinator
  • Stephen Parkin, Study Researcher
  • Catherine Montgomery, Study Researcher
  • Alison Chisholm, Study Researcher

Picker Institute Europe

  • Chris Graham, Chief Executive
  • Jenny King, Chief Research Officer
  • Esther Ainley, Senior Research Associate
  • Steve Sizmur, Chief Statistician

Nuffield Department of Population Health

  • Ray Fitzpatrick, Professor of Public Health and Primary Care
  • Crispin Jenkinson, Professor of Health Services Research and Director, Health Services Research Unit
  • Elizabeth Gibbons, Senior Research Scientist, Health Services Research Unit
  • Angela Coulter, Senior Research Scientist, Health Services Research Unit

Saïd Business School

  • Sue Dopson, Rhodes Trust Professor of Organisational Behaviour

NHS England

  • Neil Churchill, Director for Improving Patient Experience
  • Catherine Thompson, Experience of Care Lead, Patient Experience Team
  • Rachel White, Experience of Care Team, NHS England

Royal Berkshire NHS Foundation Trust

  • Melanie Gager – Senior Sister, Project Clinical Advisor

Lay co-investigator

  • Jennifer Bostock

Lay panel

Advisory group of ten people with inpatient, carer and/or service improvement experience, and varying degrees of previous patient involvement work:

  • Barbara Bass
  • Tina Longhurst
  • Georgina McMasters
  • Carol Munt
  • Gillian Richards
  • Tracey Richards
  • Gordon Sturmey
  • Karen Swaffield
  • Ann Tomline
  • Paul Whitehouse

Guide production

The guide was produced by Eleanor Stanley (Stories for Health). Films were made by Stories for Health.

With thanks to the Point of Care Foundation for hosting the guide on its website.