08 January 2021
Reflections on 15 years of the Point of Care
Our Founder and former CEO, Jocelyn Cornwell, writes about her journey as leader of the Point of Care Foundation.
08 January 2021
The achievements of Jocelyn Cornwell in improving patient experience
Richard Smith, Bev Fitzsimons and Sir Robert Francis reflect on the impact of our founder, Jocelyn Cornwell, on the creation and development of the Point of Care Foundation.
03 December 2020
Stories of loss during Covid
Bev Fitzsimons reflects on the stories heard by the Point of Care Foundation team during the Covid-19 crisis.
24 November 2020
The power of storytelling through the pandemic
Our Programmes Coordinator Isabelle Mundy writes about two evaluations of the first phase of our Team Time initiative to support healthcare workers during the Covid-19 pandemic.
27 October 2020
NHS Reset – Let’s make sure patients and staff shape our new normal
Bev Fitzsimons considers what it means to reset health and care services, and the opportunity it presents to make listening to both patients and staff part of 'business as usual'.
01 September 2020
Supporting senior leaders through Schwartz Rounds
Bev Fitzsimons writes about new findings on how executives experience Schwartz Rounds.
22 July 2020
An open letter to Sir Simon Stevens
An open letter to Sir Simon Stevens, NHS Chief Executive, from the Director and Board of Trustees of the Point of Care Foundation.
17 June 2020
We mustn’t silence patients and families in service design
We need to ensure patient experience is part of the conversation as we think about post-Covid services, writes Bev Fitzsimons.
04 June 2020
Your experience matters: why storytelling is essential for fighting injustices within health and care
Farhana Nargis looks at issues of race inequality in health and care, arguing that it is essential for minority voices to be heard.
04 May 2020
Reasons for optimism in experience of care
Amidst the profound challenges to patient care created by the Covid 19 crisis, some important signs of progress are emerging from the NHS’s approach to patient experience. Our founder Jocelyn Cornwell asks, Is this the systemic change to experience of care we’ve been waiting for?