18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.
16 November 2019
“If only we had known”: learning what really matters to parents of premature babies
Susan Giboney writes about how a neonatal intensive care unit in Portland, Oregon improved care for premature babies - by asking parents what they needed.
09 October 2019
Schwartz Rounds: facilitating staff conversations in the Irish healthcare system
A new evaluation of Schwartz Rounds in Ireland studied the impact of Rounds in different settings within the Irish Health Service. Two of the report's authors, and a member of the National Quality Improvement Team at the Irish Health Service Executive, share some of the learnings from the evaluation.
30 September 2019
Why is there so little training on patient experience?
More training and support should be available for patient experience professionals
23 September 2019
How can we ensure there are no limits to the scope of compassion?
Our Programmes Manager Farhana Nargis reflects on the issue of diversity in our work as we seek to have an impact across organisations and to help build inclusive cultures.
11 July 2019
Patient & public engagement – putting learning into practice
Sarah Moore reflects on her experience of the Foundations in Engagement course in Dorset.
19 June 2019
How can we use online patient feedback to improve quality in healthcare?
As a new resource launches on our website to support the use of online feedback for improving quality, Emma Hyde and Douglas Findlay describe its development, drawing on the experiences of patients, carers and the public.
13 June 2019
The best place to work?
Reflections on the Interim NHS People Plan.
01 April 2019
Schwartz Rounds Researchers – a new network for collaboration on Rounds evaluations
As the number of evaluation projects of Schwartz Rounds grows, Duncan Hamilton explains the thinking behind a new Schwartz researchers’ network.
07 February 2019
How do we optimise NHS investment in patient feedback and quality improvement ?
Jocelyn Cornwell reflects on how quality improvement and patient experience teams need to work together.