24 November 2020
The power of story-telling through the pandemic
Our Programmes Coordinator Isabelle Mundy writes about two evaluations of the first phase of our Team Time initiative to support healthcare workers during the Covid-19 pandemic.
27 October 2020
NHS Reset – Let’s make sure patients and staff shape our new normal
Bev Fitzsimons considers what it means to reset health and care services, and the opportunity it presents to make listening to both patients and staff part of 'business as usual'.
01 September 2020
Supporting senior leaders through Schwartz Rounds
Bev Fitzsimons writes about new findings on how executives experience Schwartz Rounds.
22 July 2020
An open letter to Sir Simon Stevens
An open letter to Sir Simon Stevens, NHS Chief Executive, from the Director and Board of Trustees of the Point of Care Foundation.
17 June 2020
We mustn’t silence patients and families in service design
We need to ensure patient experience is part of the conversation as we think about post-Covid services, writes Bev Fitzsimons.
04 June 2020
Your experience matters: why storytelling is essential for fighting injustices within health and care
Farhana Nargis looks at issues of race inequality in health and care, arguing that it is essential for minority voices to be heard.
04 May 2020
Reasons for optimism in experience of care
Amidst the profound challenges to patient care created by the Covid 19 crisis, some important signs of progress are emerging from the NHS’s approach to patient experience. Our founder Jocelyn Cornwell asks, Is this the systemic change to experience of care we’ve been waiting for?
01 May 2020
Why it matters that healthcare staff share their experiences, even in a crisis
Bev Fitzsimons reflects on stories from healthcare workers caring for patients and families during the Covid-19 crisis and discusses the need for staff to share their experiences now more than ever.
17 April 2020
Caring for carers: psychological support for NHS staff
Julian Groves discusses the essential psychological support structures being put in place for NHS workers.
14 April 2020
Maintaining humanity in a time of crisis: the new normal
With several of our Sweeney projects on hold, Bev Fitzsimons writes about how a digital check in enabled some of our collaborative partners to continue to support one another - and provide a small dose of normality in strange times.