18 April 2018
Making healthcare more human: Patient perspectives
Bev Fitzsimons looks back at what we learned about patient experience at last month’s conference on ‘Making Healthcare More Human’.
16 April 2018
Making healthcare more human: Creating enabling conditions for staff
Reflecting on last month's Making healthcare more human conference, Aggie Rice looks back on how the day's contributors addressed the need to create conditions for healthcare workers to thrive.
06 March 2018
Quality Time: Experience Based Co-Design in the emergency department
Dr Liza Keating writes about the Quality Time study, which used Experience Based Co-Design to deliver improvements for patients in the emergency department at the Royal Berkshire NHS Foundation Trust
12 February 2018
Support for women’s and girls’ care in Addis Ababa
Late last year, Joanna Goodrich and Bev Fitzsimons travelled to Ethiopia to provide training in our Sweeney programme to staff at new hospitals for women and girls. Despite many contrasts with the UK, local healthcare staff were facing a similar challenge of rising demand and recognised the value of empathy in delivering high quality care.
05 February 2018
My point of care: Peter Homa
Peter Homa, newly appointed Chairman of the NHS Leadership Academy, tells Jocelyn Cornwell about his long career in the NHS, which began in the role of hospital porter in 1979.
26 January 2018
Addressing the emotional realities of the job: compassionate care for the NHS workforce
In this blog, originally published on the King's Fund website, Shilpa Ross and Laura Bennett consider whether organisation-wide forums are helping health care staff to address the emotional impact of their work.
20 December 2017
Christmas reflections on patient-centred end of life care
This is a reflective time of year, when we all think of the ones we love, including people who have died and are no longer with us in person.
15 December 2017
Making life easier for the hard of hearing and visually impaired
Edita Pancic is a specialist occupational therapist and chair of the Let me hear/see you group, which campaigns for better understanding of the needs of patients with sight and/or hearing problems. Her own experiences of disability inform her approach to patient care.
05 December 2017
‘From a vision of patient engagement, to meaningful enactment’
'Often in healthcare we talk about the way in which staff interact with patients. But we talk much less about this being a reciprocal relationship between patients and staff, in which both bring value to the relationship'
21 November 2017
The way we do things round here: fostering a supportive team culture
We have collaborated with the Royal College of Physicians on a set of resources for clinicians to use to improve teamwork in their workplaces.