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When quality improvement draws on the real experiences of patients, it has the power to produce genuine change – for patients and staff alike.

We get so bogged down in our day-to-day work, sometimes you forget that there are changes you can make
Lisa Sadler
Ward sister, University College London Hospital
It doesn’t have to be a massive project. Just explore all opportunities and have a go.
Amanda Hood
Head of patient experience and engagement, James Paget University Hospital
Knowing we’re making a difference has helped with the morale of the staff and the patients.
Terena Holford
Ward clerk, Gloucestershire Royal Hospital

The patients should be at the centre of everything we do.

Suzie Cro
Deputy director of quality and freedom to speak up guardian, Royal Gloucestershire Hospital