Topics

Creating an open culture where staff feel valued and supported is vital so that staff can care with compassion and see the person in the patient.

Improving care

because understanding and responding to the needs of all people is what delivers the highest quality care

because delivering high quality care is only possible if staff get the practical and emotional support they need

because patients are always anxious and vulnerable, so small acts of kindness often make the biggest difference to them

because systemic change is needed to enable compassionate organisations

because patients deserve to trust that mistakes will be acknowledged and used as opportunities to learn and improve, rather than blame or punish

because working with patients brings an emotional toll and staff need space to reflect on those aspects of the role