Creating an open culture where staff feel valued and supported is vital so that staff can care with compassion and see the person in the patient.
because patients are always anxious and vulnerable, so small acts of kindness often make the biggest difference to them
because systemic change is needed to enable compassionate organisations
Transparency and openness
because patients deserve to trust that mistakes will be acknowledged and used as opportunities to learn and improve, rather than blame or punish
because working with patients brings an emotional toll and staff need space to reflect on those aspects of the role