Creating an open culture where staff feel valued and supported is vital so that staff can care with compassion and see the person in the patient.
because patients are always anxious and vulnerable, so small acts of kindness often make the biggest difference to them
because systemic change is needed to enable compassionate cultures in healthcare organisations
Transparency and openness
because healthcare must use mistakes as opportunities to learn and improve, rather than blame or punish
because working in healthcare takes an emotional toll and staff need space to reflect on the effects of caring for patients