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We make health and care more human.

Improving the way we are cared for

because understanding and responding to the needs of all people is what delivers the highest quality care

Supporting healthcare staff

because delivering high quality care is only possible if staff get the practical and emotional support they need

How we work

Experiences of Care

Helping you deliver high-quality care for patients and families

Schwartz Rounds

Helping you provide reflective spaces for all staff through Schwartz Rounds

Implementation Support

Embedding high-quality patient and staff experience practices across your organisation or system

Research and publishing

Alongside our programmes, we collaborate in research and maintain a library of evidence and resources.