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Using patient experience for improvement

A guide supporting clinical, patient experience and quality teams to draw on patient experience data to improve quality in healthcare

There’s never been a time where the patient’s experience is more powerful.

Alison Hutt
Sister, Gloucestershire Royal Hospital

When you talk to patients, what they really want is that we understand how they’re feeling.
Anna Blackburn
Consultant physician, James Paget University Hospital
Suddenly, we have something that makes people feel better emotionally.
Alison Hutt
Sister, Gloucestershire Royal Hospital
It’s made me realise that I can make a difference to the whole process.
John Acklam
Senior nursing assistant, University College London Hospital