We are working to radically improve the way people are cared for and to support the staff who deliver care
Making healthcare more human
Our Sweeney programme uses methodologies including Experience-Based Co-Design and Patient and Family-Centred Care to deliver improvements in care quality.
We provide training and ongoing support for Schwartz Rounds in the UK and Ireland - reducing psychological distress in healthcare workers.
Our programmes are running in over 200 hospitals, hospices and other organisations across the UK and Ireland.
Evidence and Resources
We collate and synthesise the best evidence and resources for policy makers, managers and frontline staff.
19 June 2019
How can we use online patient feedback to improve quality in healthcare?
As a new resource launches on our website to support the use of online feedback for improving quality, Emma Hyde and Douglas Findlay describe its development, drawing on the experiences of patients, carers and the public.