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Improving care

The teams in our study used a wide range of quality improvement methods to implement changes designed to improve patients’ experience of using their service.

When you see the positive feedback coming in, it makes you realise that you’re doing a worthwhile job.
John Acklam
Senior nursing assistant, University College London Hospital
It was very important to be able to implement something solely for the patients and their needs.
Sarah Beales
Staff nurse, James Paget University Hospital
I think it’s worth everybody trying it – try it and see. I think you’ll be surprised.
Alison Hutt
Sister, Gloucestershire Royal Hospital

They weren’t massive technologies, machines, investigations – it was basic stuff.

Alison Hutt
Sister, Gloucestershire Royal Hospital