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Gathering data

From patient stories to surveys and social media feedback, our teams used a range of data to understand what would make the most difference to patients.

It’s important that improvements come from actual patient experience data rather than making assumptions.
Grant Mann
Charge nurse, clinical integration, University College London Hospital
It was quite overwhelming, but once the patient experience team brought us some data it made more sense.
Sharon Parker
Healthcare assistant, Gloucestershire Royal Hospital
It was good to see how teams wanted to use data themselves and what energised them.
Lisa Anderton
Patient experience lead, University College London Hospitals NHS Foundation Trust

The main thing we’ve learnt is not to be afraid. It doesn’t have to be a massive project: there are some quick fixes.

Amanda Hood
Head of patient experience and engagement, James Paget University Hospital