It’s important that improvements come from actual patient experience data rather than making assumptions.Grant MannCharge nurse, clinical integration, University College London Hospital
It was quite overwhelming, but once the patient experience team brought us some data it made more sense.Sharon ParkerHealthcare assistant, Gloucestershire Royal Hospital
It was good to see how teams wanted to use data themselves and what energised them.Lisa AndertonPatient experience lead, University College London Hospitals NHS Foundation Trust
The main thing we’ve learnt is not to be afraid. It doesn’t have to be a massive project: there are some quick fixes.
Head of patient experience and engagement, James Paget University Hospital