Supporting healthcare staff
because delivering high quality care is only possible if staff get the practical and emotional support they need
News story 30 January 2018
“Friends and family test” should no longer be compulsory, argue experts
Our Chief Executive Jocelyn Cornwell has co-authored an editorial in The BMJ arguing that the Friends and Family Test (FFT) is not a good indicator of performance and takes up a disproportionate amount of time for teams responsible for improving patient experience.
Blog post 26 January 2018
Addressing the emotional realities of the job: compassionate care for the NHS workforce
In this blog, originally published on the King's Fund website, Shilpa Ross and Laura Bennett consider whether organisation-wide forums are helping health care staff to address the emotional impact of their work.
News story 18 January 2018
New Schwartz Round film
We have made a short film of a Schwartz Round, to help show how Rounds can help people working in healthcare address some of the emotional impact of their work.