Supporting healthcare staff
because delivering high quality care is only possible if staff get the practical and emotional support they need
Blog post 08 May 2018
What is human healthcare?
Jocelyn Cornwell reviews some of the key questions arising at our conference on ‘making healthcare more human’, and the solutions identified.
Blog post 30 April 2018
Enabling and supporting staff to care well
Jill Maben writes about her research into the challenges of working in healthcare and how these can be overcome to help staff to care well for their patients.
News story 30 January 2018
“Friends and family test” should no longer be compulsory, argue experts
Our Chief Executive Jocelyn Cornwell has co-authored an editorial in The BMJ arguing that the Friends and Family Test (FFT) is not a good indicator of performance and takes up a disproportionate amount of time for teams responsible for improving patient experience.