A key part of improving care quality is ensuring that those who deliver care are themselves well looked after. Our work supporting healthcare staff is led through our stewardship and promotion of Schwartz Rounds in the UK and Ireland. We also conduct research and engagement work to understand and support staff wellbeing across a range of settings.
Supporting healthcare staff
because delivering high quality care is only possible if staff get the practical and emotional support they need
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Latest news and blogs
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Blog 28 September 2018
“You will make mistakes – and that is normal”
Point of Care Foundation Associate Joanna Goodrich writes on the findings of our work looking at the teaching of professionalism in UK medical schools.
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News story 12 September 2018
Bursary funding available for Foundations in Patient Experience course
New funding from NHS Improvement to support heads of patient experience
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Blog 12 September 2018
How do trusts engage with their ‘most important asset’?
Jocelyn Cornwell discusses the key lessons to draw from case studies of staff engagement at three NHS trusts.
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Healthcare staff have high sickness absence rates and are highly stressed
The NHS employs 1.3 million people and sickness absence costs the NHS around £2.4bn each year
01 April 2009 Paper -
High sickness absence is linked to high patient mortality
Trusts with high levels of patient mortality found that these trusts tended to have high rates of sickness absence, particularly among doctors and nurses
16 July 2013 Report -
Engaged staff are significantly less likely to make mistakes
Research shows that doctors and nurses who are engaged make fewer mistakes and that organisations with high engagement are safer for patients
12 October 2015 Report -
Staff experience has a direct impact on patients' experience
Research shows that staff affect and wellbeing are the antecedent to patients’ experience i.e. that staff experience impacts on patients’ experience rather than the other way round
01 November 2012 Paper -
Depression and burnout cause staff to withdraw emotionally
Psychology research shows that with depression in particular, people withdraw, perhaps for their own emotional protection. Burnout is at the extreme end of stress, leading to a lowered sense of personal effectiveness, emotional exhaustion, and depersonalisation
02 February 2015 Paper -
Targets and regulation create a damaging environment in healthcare organisations
The NHS is dominated by a pacesetting style of leadership which can have an impact on staff sense of control. A good management style can have a positive effect on staff wellbeing
21 May 2014 Report
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