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because delivering high-quality care is only possible if staff get the practical and emotional support they need
A key part of improving care quality is ensuring that those who deliver care are themselves well supported.
Our Staff Experience programme trains and supports health and care staff to run Schwartz Rounds within their organisations. Schwartz Rounds support individuals’ wellbeing, and help to build compassionate cultures where people can thrive and give their best care. We also conduct research and engagement work to understand and support staff wellbeing across a range of settings.
New research identifies key types of responses in Schwartz Rounds and explores how they help achieve connections and affiliation amongst staff.
Rini Paul and Laura Golding reflect on a Schwartz Round they facilitated at the Better Together: International Medical Graduates & Educators Conference.
Jessie shares her journey of commitment to humanise healthcare through her personal and professional stories. She reflects on the importance of creating space for everyone to feel seen and heard in health and care settings.
The NHS employs 1.3 million people and sickness absence costs the NHS around £2.4bn each year
Trusts with high levels of patient mortality found that these trusts tended to have high rates of sickness absence, particularly among doctors and nurses
Research shows that doctors and nurses who are engaged make fewer mistakes and that organisations with high engagement are safer for patients
Research shows that staff affect and wellbeing are the antecedent to patients’ experience i.e. that staff experience impacts on patients’ experience rather than the other way round
Psychology research shows that with depression in particular, people withdraw, perhaps for their own emotional protection. Burnout is at the extreme end of stress, leading to a lowered sense of personal effectiveness, emotional exhaustion, and depersonalisation
The NHS is dominated by a pacesetting style of leadership which can have an impact on staff sense of control. A good management style can have a positive effect on staff wellbeing