Evidence and Resources
Our evidence and resources library contains links to all the evidence that underpins our work, as well as practical resources for healthcare professionals.
Featured evidence
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12 September 2018 ReportThe case for employee engagement in the NHS: Three case studies
Analysis of three case studies of staff engagement in NHS hospital trusts.
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21 July 2017 ReportBehind Closed Doors
This briefing highlights the latest evidence on NHS staff, their experience at work, the pressures they face and the consequences for patients. The Point of Care Foundation believes that it’s critically important that NHS employers pay attention to staff and their experience at work because when staff feel positive and engaged with work it has a positive impact on patient experience.
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27 October 2017 Paper
A realist informed mixed methods evaluation of Schwartz Rounds in England
This study shows that healthcare staff who regularly attend Schwartz Rounds experience less psychological distress and have increased empathy and compassion for patients and colleagues.
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20 July 2018 ReportPriorities for the plan
Perspectives from across civil society on what the Government needs to focus on in its ten-year plan for the health service.
Featured resources
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04 April 2016 Toolkit
EBCD: Experience-based co-design toolkit
The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.
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04 April 2016 Toolkit
PFCC: Patient and Family-Centred Care toolkit
This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.
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15 May 2018 Toolkit
Using patient experience for improvement
A guide supporting clinical, patient experience and quality teams to draw on patient experience data to improve quality in healthcare
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18 January 2018 Video
Watch a Schwartz Round
An edited film of a Schwartz Round at Ashford and St Peter's Hospitals NHS Trust.
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01 December 2016 Video
Involving people with learning disabilities – Leicestershire Partnership NHS Trust
A Learning Disabilities service in Leicester found that EBCD was the ideal way to bring together users, families and staff to share experiences of care and design and implement change.
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12 November 2013 Video
Dr Kieran Sweeney talks about his experiences as a cancer patient
Dr Kieran Sweeny talks about his experience of receiving a terminal diagnosis of cancer. Kieran notices that the staff appear hesitant to tell him directly that he is going to die, only finding out the truth when reading his discharge letter at home. Kieran reflects on possible reasons behind the care that he received.