Evidence and Resources
Our evidence and resources library contains links to all the evidence that underpins our work, as well as practical resources for healthcare professionals.
15 January 2014 Report
Staff care: How to engage staff in the NHS and why it matters
Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.
03 December 2008 Report
Seeing the person in the patient
The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.
30 March 2015 Report
Resilience: a framework for supporting hospice staff to flourish in stressful times
In 2013 Hospice UK commissioned The Point of Care Foundation to write a report about the causes of stress for hospice staff, in response to the report issued by the Commission into the Future of Hospice Care.
21 March 2012 Paper
Do Schwartz Center Rounds work in English hospitals?
This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.
05 April 2016 Case study
Ken Schwartz’s Story
In 1994 a health attorney called Ken Schwartz was diagnosed with terminal lung cancer. During his treatment, he found that what mattered to him most as a patient were the simple acts of kindness from his caregivers, which he said made “the unbearable bearable.”
29 October 2014 Case study
Five tips on how the NHS can engage patients and the public
In this Guardian opinion piece, Ceinwen Giles gives five tips on engaging patients and the public in the NHS, paying particular attention to how to involve the "unusual suspects".
01 November 2013 Case study
The conversation project
This case study explores The Conversation Project, a patient and family centred care (PFCC) project in end-of-life care undertaken by a multidisciplinary team from Royal United Hospitals Bath Foundation Trust.
02 November 2016 Video
Why might good people deliver bad care?
This TED talk exposes the uncomfortable truth that caring is hard, emotional work. The emotional labour of healthcare professionals needs to be recognised and accounted for by management practice in the same way that we acknowledge and account for physical labour.
12 November 2013 Video
Dr Kieran Sweeney talks about his experiences as a cancer patient
Dr Kieran Sweeny talks about his experience of receiving a terminal diagnosis of cancer. Kieran notices that the staff appear hesitant to tell him directly that he is going to die, only finding out the truth when reading his discharge letter at home. Kieran reflects on possible reasons behind the care that he received.
01 December 2016 Video
Involving people with learning disabilities – Leicestershire Partnership NHS Trust
A Learning Disabilities service in Leicester found that EBCD was the ideal way to bring together users, families and staff to share experiences of care and design and implement change.