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23 September 2016 Paper
Stress in NHS staff triggers defensive inward-focussing and an associated loss of connection with colleagues: this is reversed by Schwartz Rounds
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23 September 2016 Paper
Stress in NHS staff triggers defensive inward-focussing and an associated loss of connection with colleagues: this is reversed by Schwartz Rounds
This paper explores how Schwartz Rounds help to provide emotional support to healthcare staff, with such support indirectly improving patient care.
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22 September 2016 Higher Education
Schwartz Centre Rounds: a new initiative in the undergraduate curriculum—what do medical students think?
This paper asks whether the current Schwartz Centre Rounds (SCRs) model could be extrapolated into the UK undergraduate medical curriculum. Two pilots are run in a UK medical school and are then subsequently evaluated, yielding largely positive feedback.
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05 August 2016 Paper
Improving childhood nutrition and wellness in South Africa
To supplement an ongoing local quality improvement (QI) intervention addressing poor nutritional outcomes in children, experience-based co-design (EBCD) was used to enhance previously low levels of mother, carer and staff engagement.
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10 May 2016 Paper
What is the potential of patient shadowing as a patient-centred method?
This paper argues that patient shadowing is an effective method for delivering patient-centred care.
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12 November 2015 Evidence
Experience based co-design reduces formal complaints on an acute mental health ward
This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.
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11 August 2015 Evidence
Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™
This article describes the psychometrics of an instrument that measures providers’ compassion and shows that patient ratings of compassionate healthcare are valid and reliable, arguing that such ratings could inform assessment and quality improvement.
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01 April 2015 Evidence
Reframing the work on patient experience improvement
This article that patient experience needs to be viewed as a primary goal in healthcare alongside other aspects such as quality and safety, rather than as an isolated aim.
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10 February 2015 Evidence
Patients and staff as codesigners of healthcare services
This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.
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02 February 2015 Evidence
Reforming the culture of healthcare: the case for intelligent kindness