Patients and staff as codesigners of healthcare services

Patients and staff as codesigners of healthcare services

This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.

Reforming the culture of healthcare: the case for intelligent kindness

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.

Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing

This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.

Do Schwartz Center Rounds work in English hospitals?

This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.

Enabling compassionate care in acute hospital settings

The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.

Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England

This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.

What Makes for a Compassionate Patient-Caregiver Relationship?

This article examines questionnaires and themes from Schwartz Rounds run in 54 US hospitals. The following themes are explored: communication, common ground and respect for individuality.

Organisational culture and quality of health care

This paper explores the nature of organisational culture, particularly when applied to complex health systems.