Improving childhood nutrition and wellness in South Africa

Improving childhood nutrition and wellness in South Africa

To supplement an ongoing local quality improvement (QI) intervention addressing poor nutritional outcomes in children, experience-based co-design (EBCD) was used to enhance previously low levels of mother, carer and staff engagement.

What is the potential of patient shadowing as a patient-centred method?

This paper argues that patient shadowing is an effective method for delivering patient-centred care.

Experience based co-design reduces formal complaints on an acute mental health ward

This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.

Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™

This article describes the psychometrics of an instrument that measures providers’ compassion and shows that patient ratings of compassionate healthcare are valid and reliable, arguing that such ratings could inform assessment and quality improvement.

Reframing the work on patient experience improvement

This article that patient experience needs to be viewed as a primary goal in healthcare alongside other aspects such as quality and safety, rather than as an isolated aim.

Patients and staff as codesigners of healthcare services

This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.

Reforming the culture of healthcare: the case for intelligent kindness

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.

Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing

This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.

Do Schwartz Center Rounds work in English hospitals?

This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.