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08 March 2018 Toolkit
Whose shoes?
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08 March 2018 Toolkit
Patient and family-centred care
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08 March 2018 Toolkit
Experience based co-design
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08 March 2018 Toolkit
Facilitated survey feedback
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08 March 2018 Toolkit
Introduction
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08 March 2018 Toolkit
Improving care
The teams in our study used a wide range of quality improvement methods to implement changes designed to improve patients’ experience of using their service.
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08 March 2018 Toolkit
Observations
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08 March 2018 Toolkit
Focus groups
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08 March 2018 Toolkit
Patient narratives
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08 March 2018 Toolkit
Local feedback and complaints