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03 March 2017 Toolkit
Improving Compassionate Care Toolkit
This toolkit from Picker is designed for those wanting to improve patient experiences in hospitals, providing full implementation support for a near real-time feedback approach which enables organisations to act quickly so as to improve compassion in care.
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04 April 2016 Point of Care publication
EBCD: Experience-based co-design toolkit
The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.
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04 April 2016 Point of Care publication
PFCC: Patient and Family-Centred Care toolkit
This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.