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18 April 2023 Toolkit
New Beginnings toolkit for maternity and neonatal care
This toolkit was developed from the experience based co-design (EBCD) ‘New Beginnings’ project by St George’s University Hospitals NHS Foundation Trust. This project explored ways services could be improved for women who have part of their birthing experience in an operating theatre.
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07 March 2019 Toolkit
Using online patient feedback to improve care
A guide supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.
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15 May 2018 Toolkit
Using patient experience for improvement
A guide supporting clinical, patient experience and quality teams to draw on patient experience data to improve quality in healthcare
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08 March 2018 Toolkit
Fishbone diagrams
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08 March 2018 Toolkit
Five whys (root cause analysis)
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08 March 2018 Toolkit
Process mapping
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08 March 2018 Toolkit
Run charts
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08 March 2018 Toolkit
Driver diagrams
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08 March 2018 Toolkit
Lean
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08 March 2018 Toolkit
Patient Voices