Improving care quality is at the heart of what we do. Our QI interventions, which we operate through our Sweeney Programme, focus on patients and are driven by developing truly patient-centred care. We operate bespoke training programmes for healthcare teams based on proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centred Care (PFCC). We also run collaboratives in which several teams learn and improve together as a cohort. Through our Sweeney Community we seek to share learning across a network of people interested in patient-centred care.
Quality Improvement
because understanding and responding to the needs of all people is what delivers the highest quality healthcare
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Latest news and blogs
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News story 23 December 2019
Point of Care Foundation selected as partner in Alder Hey transformation programme
The Point of Care Foundation is to provide organisation-wide training in patient-centred quality improvement in a transformation project at Alder Hey Children's Hospital.
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Blog 18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.
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Blog 16 November 2019
“If only we had known”: learning what really matters to parents of premature babies
Susan Giboney writes about how a neonatal intensive care unit in Portland, Oregon improved care for premature babies - by asking parents what they needed.
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Good experiences of care for patients are associated with better clinical outcomes
Research shows that putting the needs of patients and their families at the heart of treatment results in improved clinical outcomes
03 January 2013 Evidence -
Regulators know that patient-centred care improves outcomes
There is a strong inter-correlation between positive CQC inspection outcomes, positive clinical outcomes and positive NHS staff and inpatient annual surveys
01 June 2015 Report -
Compassionate care leads to fewer complaints
Strong communication and patient-centred care lead to fewer complaints from patient
11 March 2008 -
Good staff experience is linked to good patient experience
Staff enjoy working in organisations where patients are treated as they would want members of their family to be treated
11 October 2008 Paper
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