Improving care quality is at the heart of what we do. Our QI interventions, which we operate through our Sweeney Programme, focus on patients and are driven by developing truly patient-centred care. We operate bespoke training programmes for healthcare teams based on proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centred Care (PFCC). We also run collaboratives in which several teams learn and improve together as a cohort. Through our Sweeney Community we seek to share learning across a network of people interested in patient-centred care.
because understanding and responding to the needs of all people is what delivers the highest quality healthcare
Latest news and blogs
Blog 11 July 2019
Patient & public engagement – putting learning into practice
Sarah Moore reflects on her experience of the Foundations in Engagement course in Dorset.
Blog 19 June 2019
How can we use online patient feedback to improve quality in healthcare?
As a new resource launches on our website to support the use of online feedback for improving quality, Emma Hyde and Douglas Findlay describe its development, drawing on the experiences of patients, carers and the public.
News story 05 December 2018
New bursaries available for Foundations in Patient Experience Course
NHS Improvement is providing bursaries of 50% of the course fees for some students on our Foundations in Patient Experience course.