Improving care quality is at the heart of what we do. Our QI interventions, which we operate through our Sweeney Programme, focus on patients and are driven by developing truly patient-centred care. We operate bespoke training programmes for healthcare teams based on proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centred Care (PFCC). We also run collaboratives in which several teams learn and improve together as a cohort. Through our Sweeney Community we seek to share learning across a network of people interested in patient-centred care.
Quality Improvement
because understanding and responding to the needs of all people is what delivers the highest quality healthcare
View all news and blogs
Latest news and blogs
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Blog 19 June 2019
How can we use online patient feedback to improve quality in healthcare?
As a new resource launches on our website to support the use of online feedback for improving quality, Emma Hyde and Douglas Findlay describe its development, drawing on the experiences of patients, carers and the public.
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News story 05 December 2018
New bursaries available for Foundations in Patient Experience Course
NHS Improvement is providing bursaries of 50% of the course fees for some students on our Foundations in Patient Experience course.
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News story 12 November 2018
New course on Foundations in Patient Experience
Following the success of our Foundations in Patient Experience course, we will be running a new course in April 2019.
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Good experiences of care for patients are associated with better clinical outcomes
Research shows that putting the needs of patients and their families at the heart of treatment results in improved clinical outcomes
03 January 2013 Paper -
Regulators know that patient-centred care improves outcomes
There is a strong inter-correlation between positive CQC inspection outcomes, positive clinical outcomes and positive NHS staff and inpatient annual surveys
01 June 2015 Report -
Compassionate care leads to fewer complaints
Strong communication and patient-centred care lead to fewer complaints from patient
11 March 2008 Book -
Good staff experience is linked to good patient experience
Staff enjoy working in organisations where patients are treated as they would want members of their family to be treated
11 October 2008 Paper
View all evidence