Improving care quality is at the heart of what we do. Our QI interventions, which we operate through our Sweeney Programme, focus on patients and are driven by developing truly patient-centred care. We operate bespoke training programmes for healthcare teams based on proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centred Care (PFCC). We also run collaboratives in which several teams learn and improve together as a cohort. Through our Sweeney Community we seek to share learning across a network of people interested in patient-centred care.
Quality Improvement
because understanding and responding to the needs of all people is what delivers the highest quality healthcare
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Latest news and blogs
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Blog 23 September 2021
An open letter to Amanda Pritchard
An open letter to Amanda Pritchard, Chief Executive of NHS England & Improvement.
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Blog 27 October 2020
NHS Reset – Let’s make sure patients and staff shape our new normal
Bev Fitzsimons considers what it means to reset health and care services, and the opportunity it presents to make listening to both patients and staff part of 'business as usual'.
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Blog 17 June 2020
We mustn’t silence patients and families in service design
We need to ensure patient experience is part of the conversation as we think about post-Covid services, writes Bev Fitzsimons.
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Good experiences of care for patients are associated with better clinical outcomes
Research shows that putting the needs of patients and their families at the heart of treatment results in improved clinical outcomes
03 January 2013 Evidence -
Regulators know that patient-centred care improves outcomes
There is a strong inter-correlation between positive CQC inspection outcomes, positive clinical outcomes and positive NHS staff and inpatient annual surveys
01 June 2015 Report -
Compassionate care leads to fewer complaints
Strong communication and patient-centred care lead to fewer complaints from patient
11 March 2008 -
Good staff experience is linked to good patient experience
Staff enjoy working in organisations where patients are treated as they would want members of their family to be treated
11 October 2008 Paper
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