Patient Experience programme
We believe that staff can provide the best care by stepping back and seeing the experience of their care through patients’ eyes. Our Patient Experience programme equips health and care professionals with the tools to do this.
- Kieran Sweeney (1951-2009)
Find out about the inspiration for our Patient Experience work
- Experience Based Co-Design training – July 2022
Join our next EBCD training course
- Foundations in Patient Experience – online course – autumn 2022
Develop your professional knowledge and skills in patient experiencePatient Experience enquiry form
Talk to us about how we can help you
Blog 27 July 2022
From Francis to Ockenden: How staff support can influence patient experience
Ceinwen talks about the importance of staff support and patient involvement as she reflects on her time as a Point of Care Foundation Trustee.
Blog 15 June 2022
Involving children, young people and families in improvement at Alder Hey
Jennie Williams writes about the work Alder Hey Children’s Hospital has done in partnership with the Point of Care Foundation to embed children and young people’s experiences at the heart of their approach to improvement.
Blog 08 March 2022
From passive patient to Involvement Partner
After serious mistakes in her care, Helen Pearce worked closely with her local trust so that her experience could be used to improve services. She describes her journey from a 'passive patient' to a passionate and engaged Involvement Partner.