Patient Experience programme
We believe that staff can provide the best care by stepping back and seeing the experience of their care through patients’ eyes. Our Patient Experience programme equips health and care professionals with the tools to do this.
- Kieran Sweeney (1951-2009)
Find out about the inspiration for our Patient Experience work
- Experience Based Co-Design training – February 2022
Join our next EBCD training course
- Foundations in Patient Experience – online course – spring 2022
Develop your professional knowledge and skills in patient experience
-
Patients and staff as codesigners of healthcare services
This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.
10 February 2015 Evidence -
Testing accelerated experience-based co-design
A qualitative study of using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement
04 February 2014 Evidence -
What is the potential of patient shadowing as a patient-centred method?
This paper argues that patient shadowing is an effective method for delivering patient-centred care.
10 May 2016 Paper
Evidence of impact
-
Blog 11 January 2022
New Year, new programmes, same goal
Bev Fitzsimons gives an overview of our revised programme structure
-
Blog 06 May 2021
Imagine a humanised healthcare system…
As we launch our 'Humanising Healthcare' podcast series, Bev Fitzsimons considers what an idealised human healthcare system would look like
-
News story 06 May 2021
Point of Care Foundation launches ‘Humanising Healthcare’ podcast series
We have launched a new podcast series to amplify discussions about the human aspects of giving and receiving care.