because understanding and responding to the needs of all people is what delivers the highest quality healthcare
Blog post 05 June 2018
‘What matters to you’ day – starting conversations that can transform care
Head of Improvement Bev Fitzsimons and Point of Care Foundation Associate Joanna Goodrich discuss the 'What matters to you' initiative that encourages hospitals to put patients first.
Blog post 24 May 2018
Dying matters: Living well to the very end
Our Head of Improvement Bev Fitzsimons wrote a blog for NHS England in support of Dying Matters Week (14-18 May) in which she described the work of our end-of-life care collaborative 'Living Well to the Very End'.
Blog post 21 May 2018
How do we make patient experience data more useful?
Louise Locock describes the development of a new guide to help frontline NHS staff make better use of patient experience data.