because understanding and responding to the needs of all people is what delivers the highest quality healthcare
Blog post 18 April 2018
Making healthcare more human: Patient perspectives
Bev Fitzsimons looks back at what we learned about patient experience at last month’s conference on ‘Making Healthcare More Human’.
Blog post 06 March 2018
Quality Time: Experience Based Co-Design in the emergency department
Dr Liza Keating writes about the Quality Time study, which used Experience Based Co-Design to deliver improvements for patients in the emergency department at the Royal Berkshire NHS Foundation Trust
Blog post 12 February 2018
Support for women’s and girls’ care in Addis Ababa
Late last year, Joanna Goodrich and Bev Fitzsimons travelled to Ethiopia to provide training in our Sweeney programme to staff at new hospitals for women and girls. Despite many contrasts with the UK, local healthcare staff were facing a similar challenge of rising demand and recognised the value of empathy in delivering high quality care.