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because understanding and responding to the needs of patients is what delivers the highest quality care
Improving care quality is at the heart of what we do. Our QI interventions, which we operate through our Patient Experience programme, focus on patients and are driven by developing truly patient-centred care.
We offer training in proven methodologies such as Experience-Based Co-Design (EBCD), and bespoke programmes for healthcare teams based on EBCD and Patient and Family Centred Care (PFCC). We also provide formal qualifications for Patient Experience professionals.
CQC have announced a project in collaboration with the Point of Care Foundation and National Voices to develop a framework for reducing health inequalities in Integrated Care Systems.
Sharing power and allowing others to take ownership of services can feel uncomfortable, but as Naomi Stockley explains, being creative means leaning into the discomfort of the unknown.
Jessie shares her journey of commitment to humanise healthcare through her personal and professional stories. She reflects on the importance of creating space for everyone to feel seen and heard in health and care settings.
Research shows that putting the needs of patients and their families at the heart of treatment results in improved clinical outcomes
There is a strong inter-correlation between positive CQC inspection outcomes, positive clinical outcomes and positive NHS staff and inpatient annual surveys
Strong communication and patient-centred care lead to fewer complaints from patient
Staff enjoy working in organisations where patients are treated as they would want members of their family to be treated