because understanding and responding to the needs of all people is what delivers the highest quality healthcare
Blog post 20 December 2017
Christmas reflections on patient-centred end of life care
This is a reflective time of year, when we all think of the ones we love, including people who have died and are no longer with us in person.
News story 19 December 2017
New course on Foundations in Patient Experience
Applications are now open for a new course on Foundations in Patient Experience, beginning in March 2018.
Blog post 05 December 2017
‘From a vision of patient engagement, to meaningful enactment’
'Often in healthcare we talk about the way in which staff interact with patients. But we talk much less about this being a reciprocal relationship between patients and staff, in which both bring value to the relationship'