Care Experience Symposium
2nd November 2023Symposium
Join us at our first ever Learning from experiences: humanising care by listening to patients and staff symposium – co-hosted with Picker.
On 2 November 2023, the Point of Care Foundation will be hosting its first ‘Learning from experiences: humanising care by listening to patients and staff’’ symposium – co-hosted with Picker.
This event can be counted as Reflective Practice for your CPD File.
Who is this symposium for?
- People who give care
- People who receive care
- People who care about making our systems more caring, more human
This symposium is for people engaged in understanding, evaluating or improving people’s experiences of receiving and providing care.
It’s aimed at anyone working in health and care, as well as people with lived experience as patients and carers.
Lower priced tickets are available for people from small organisations or for those without access to sponsorship. Some bursary places are also available. To apply for one of these, or to learn more, please contact info@pointofcarefoundation.org.uk.
What will you experience?
- Space to think differently, reflect and share experiences.
- A place to nurture optimism about the potential of the people in your health and care system.
- Inspiration and agency to bring about change in your organisation.
- An improved appreciation of storytelling, and the connections between all people’s experiences.
- An improved appreciation of data, and how to make the best of it to understand how to make the greatest difference to people giving and receiving care.
- Tools to help you draw on people’s experiences to make a difference to all the people in your health and care system.
- Being part of a community of like-minded people.
Book your place here
We have a number of free bursary places for the symposium available. To apply for one of these places or to learn more, please contact info@pointofcarefoundation.org.uk.
This event forms part of the Point of Care Foundation’s 10th anniversary celebrations.
Programme outline
Opening remarks:
Chair, Jocelyn Cornwell – Founder of the Point of Care Foundation and former trustee of Picker Europe
Why we listen and what we’ve learned
Keynote speakers:
Angela Coulter – Chair, Picker, Policy researcher and carer
Tessa Richards – Patient, Carer, Doctor
Liz O’Riordan – Patient, Carer, Doctor (video provocation)
Open space
Speakers:
George Fielding – Social care activist and service user
Hesham Abdalla – Paediatrician and quality improver
Charlie Jones – Consultant psychologist
- The power of storytelling: how stories can heal us and be a key influence on culture change
- How stories serve to shape beliefs about an organization and the people within it
- Helping us to know and be known – how stories add richer understanding of ourselves and each other
Knowledge space
Speakers:
James Munro – CEO, Care Opinion
Hanan L’Estrange-Snowden – Head of Hospital Patient Experience and Engagement at Barts Health NHS Trust
Chris Graham – CEO, Picker
- What can we learn from measurement?
- What data can tell us and what it can’t
- Making sense of a range of data sources
- Finding the big picture and avoiding data overload
- All the voices we don’t hear: understanding and addressing exclusion and nonrepresentation
- Why do we fear data?
Who we listen to and how we listen
Schwartz Round – The links between staff and patients’ experiences, and how listening to these can help make care feel more human
Introduced by Rebecca Myers – Visiting Associate Professor, London South Bank University
Storytellers:
Adam Sewell-Jones – Chief Executive, East and North Herts NHS Trust
Farida Malik – Consultant in palliative medicine
John Powdery – Patient and carer
Facilitators:
Anne Cullen and Jenny Watmore-Eve
Open space
Speakers:
Sarah Massie – Point of Care Foundation
Laura Golding – Point of Care Foundation
Sarah Atkins – Point of Care Foundation
- How stories change us, and how we can use them to learn and improve
- How hearing stories engenders greater understanding, empathy and reflection
- How hearing stories can empower and encourage personal growth, and how it comes with risk of misuse.
Knowledge space
Speakers:
AJ Poots & Clare Lerway – Senior Insight Associates, Picker Europe
- Making people’s views count
- ‘Measurement of experience’ repair shop
- Working together, share and discuss challenges, with experts and peers on hand to help facilitate learning
- What are the barriers to using people’s feedback for improvement?
- How can these be overcome?
Full speaker list and biographies available here.
Book your place here
