9. Running staff feedback events
This event aims to enable staff to highlight their priorities for improvements within their service. It is also a key opportunity to show staff that the project seeks to form a genuine partnership between staff and service users. Events are usually held in person but during the Covid pandemic we adapted our events to go online. You can read about the DaVinci project on the THIS Institute’s website. We created ‘personas’ to encourage discussion, which we created by pulling together what we heard in interviews to make a composite experience.
The feedback event for the New Beginnings project involved staff watching the edited staff film and discussing the themes that had emerged, and the priorities for improvement. St George’s maternity staff who were involved in New Beginnings identified a whole range of process improvements that they thought would benefit both parents and the staff: e.g. how to organise the care pathway to enable the maximum continuity of care between the midwife and the family. They wanted to improve handovers and the environment which impacted on the families as well as the staff. Watching the film together triggers discussion. For example, they had talked in interviews about how their own work environment could improve.
They also thought about how the environment as well their behaviours might impact on the women in their care.
The staff ideas for change were prepared for when they would meet the women at the joint co-design event.
