Evidence and Resources Library

• Raymond J Chadwick, Steven J Muncer, Bronagh C Hannon, Joanna Goodrich and Jocelyn Cornwell The Royal Society of Medicine 01 July 2016 Paper

  Support for compassionate care: Quantitative and qualitative evaluation of Schwartz Centre Rounds in an acute general hospital

  This study examines quantitative feedback from staff attending Schwartz Rounds at a large acute general hospital over a three-year period. Rounds are found to be highly valued by staff from all disciplines.

• Elisa Giulia Liberati BMJ Quality and Safety 10 May 2016 Paper

  What is the potential of patient shadowing as a patient-centred method?

  This paper argues that patient shadowing is an effective method for delivering patient-centred care.

• 04 April 2016 Point of Care publication

  EBCD: Experience-based co-design toolkit

  The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.

• Veena Raleigh 09 March 2016 Case study

  The NHS inpatient survey: using it well

  This resource looks at the NHS inpatient survey and how to use it well. The King's Fund and Picker Institute Europe present the lessons that can be gathered from an analysis of trends between 2005 and 2013.

• Neil Springham and Glenn Robert BMJ Quality Improvement 12 November 2015 Evidence

  Experience based co-design reduces formal complaints on an acute mental health ward

  This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.

• Bev Fitzsimons 01 November 2015 Case study

  Fundamentals of measurement for improvement

  This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.

• Jo Mackintosh 01 November 2015 Case study

  Understanding and improving the patient experience

  This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.

• Jocelyn Cornwell Patient Experience Journal 01 April 2015 Evidence

  Reframing the work on patient experience improvement

  This article that patient experience needs to be viewed as a primary goal in healthcare alongside other aspects such as quality and safety, rather than as an isolated aim.

• Glenn Robert et al BMJ 10 February 2015 Evidence

  Patients and staff as codesigners of healthcare services

  This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.

• Bev Fitzsimons 04 June 2014 Evidence

  PFCC programme report

  This report describes the goals of the programme which ran with fifteen teams in 11 NHS organisations across England and Wales from January 2012 to November 2013.