01 July 2016 Paper
Support for compassionate care: Quantitative and qualitative evaluation of Schwartz Centre Rounds in an acute general hospital
This study examines quantitative feedback from staff attending Schwartz Rounds at a large acute general hospital over a three-year period. Rounds are found to be highly valued by staff from all disciplines.
10 May 2016 Paper
What is the potential of patient shadowing as a patient-centred method?
This paper argues that patient shadowing is an effective method for delivering patient-centred care.
04 April 2016 Point of Care publication
EBCD: Experience-based co-design toolkit
The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.
09 March 2016 Case study
The NHS inpatient survey: using it well
This resource looks at the NHS inpatient survey and how to use it well. The King's Fund and Picker Institute Europe present the lessons that can be gathered from an analysis of trends between 2005 and 2013.
12 November 2015 Evidence
Experience based co-design reduces formal complaints on an acute mental health ward
This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.
01 November 2015 Case study
Fundamentals of measurement for improvement
This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.
01 November 2015 Case study
Understanding and improving the patient experience
This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.
01 April 2015 Evidence
Reframing the work on patient experience improvement
This article that patient experience needs to be viewed as a primary goal in healthcare alongside other aspects such as quality and safety, rather than as an isolated aim.
10 February 2015 Evidence
Patients and staff as codesigners of healthcare services
This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.
04 June 2014 Evidence
PFCC programme report
This report describes the goals of the programme which ran with fifteen teams in 11 NHS organisations across England and Wales from January 2012 to November 2013.