Evidence and Resources Library

• Professor Jill Maben King's College London 15 March 2017 Presentation

  The evidence on staff and patient experience

  This presentation from the HOPE network in March 2017 demonstrates that the experience of staff, positive or negative, is an accurate predictor of patient experience.

• Annie Laverty, David Gilbert National Voices 01 March 2017 Presentation

  Measuring for improvement

  These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.

• 01 December 2016 Film

  Involving people with learning disabilities – Leicestershire Partnership NHS Trust

  A Learning Disabilities service in Leicester found that EBCD was the ideal way to bring together users, families and staff to share experiences of care and design and implement change.

• Claire van Devente, Glenn Robert and Anne Wright 05 August 2016 Paper

  Improving childhood nutrition and wellness in South Africa

  To supplement an ongoing local quality improvement (QI) intervention addressing poor nutritional outcomes in children, experience-based co-design (EBCD) was used to enhance previously low levels of mother, carer and staff engagement.

• Elisa Giulia Liberati BMJ Quality and Safety 10 May 2016 Paper

  What is the potential of patient shadowing as a patient-centred method?

  This paper argues that patient shadowing is an effective method for delivering patient-centred care.

• Veena Raleigh 09 March 2016 Case study

  The NHS inpatient survey: using it well

  This resource looks at the NHS inpatient survey and how to use it well. The King's Fund and Picker Institute Europe present the lessons that can be gathered from an analysis of trends between 2005 and 2013.

• Neil Springham and Glenn Robert BMJ Quality Improvement 12 November 2015 Paper

  Experience based co-design reduces formal complaints on an acute mental health ward

  This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.

• Bev Fitzsimons 01 November 2015 Case study

  Fundamentals of measurement for improvement

  This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.

• Jo Mackintosh 01 November 2015 Case study

  Understanding and improving the patient experience

  This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.

• Jocelyn Cornwell Patient Experience Journal 01 April 2015 Paper

  Reframing the work on patient experience improvement

  This article that patient experience needs to be viewed as a primary goal in healthcare alongside other aspects such as quality and safety, rather than as an isolated aim.