Evidence and Resources Library

• Jocelyn Cornwell and Joanna Goodrich 03 December 2008 Evidence

  Seeing the person in the patient

  The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.

• Veena Raleigh, David Hussey and Ian Seccombe BMJ Quality and Safety 11 October 2008 Paper

  Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England

  This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.

• Patrick A. Charmel and Susan B. Frampton Healthcare Financial Management Association 11 March 2008

  Building the business case for patient-centered care

  This article demonstrates that patient-centered care has the potential to produce safer and more cost-effective care.