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Measuring for improvement

Annie Laverty, David Gilbert National Voices 01 March 2017 Presentation

These slides explore why it is important to focus on patients’ and families’ experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.

Topics and programmes

Compassionate cultureQuality ImprovementPatient Experience Programme OLDPatient Experience programme

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