15 August 2018 Report
An Options Appraisal for obtaining feedback on the experiences of children and young people with cancer
A report on how best to obtain feedback on the experience of children and young people with cancer
05 April 2018 Paper
The Journal of Health Design (JHD) – Vol 3, No 1 (2018)
Patients as co-designers to improve the quality of care - Vol 3, No 1 (2018)
20 February 2018 Evidence
Schwartz Rounds Organisational Guide and Film
Following the research evaluation by Professor Jill Maben et al on Schwartz Rounds in England, their research team have released An Organisational Guide and Film to help those running (or planning to run) Rounds.
17 January 2018 Point of Care publication
Our impact: The Sweeney Programme
This report shows the difference our patient-focused quality improvement work makes to healthcare staff, patients and organisations
21 July 2017 Point of Care publication
Behind Closed Doors
This briefing highlights the latest evidence on NHS staff, their experience at work, the pressures they face and the consequences for patients. The Point of Care Foundation believes that it’s critically important that NHS employers pay attention to staff and their experience at work because when staff feel positive and engaged with work it has a positive impact on patient experience.
13 April 2017 Paper
Can staff be supported to deliver compassionate care through implementing Schwartz Rounds in community and mental health services?
Michelle Farr and Rhiannon Barker evaluate the implementation of Schwartz Rounds in three community and mental health settings. They investigate the impact of the Rounds in sites where they were successfully implemented, as well as barriers to attendance and implementation.
03 March 2017 Toolkit
Improving Compassionate Care Toolkit
This toolkit from Picker is designed for those wanting to improve patient experiences in hospitals, providing full implementation support for a near real-time feedback approach which enables organisations to act quickly so as to improve compassion in care.
01 March 2017 Presentation
Measuring for improvement
These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.
02 November 2016 Film
Why might good people deliver bad care?
This TED talk exposes the uncomfortable truth that caring is hard, emotional work. The emotional labour of healthcare professionals needs to be recognised and accounted for by management practice in the same way that we acknowledge and account for physical labour.
02 November 2016 Film
Circle of Care animation
This animation is from Performing Medicine and shows the Circle of Care, a framework which enables healthcare staff to think about, practise and demonstrate compassionate care. The framework places compassionate care in a broad social and interpersonal context.