Evidence and Resources Library

Seeing the person in the patient

The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.

Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England

This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.

Building the business case for patient-centered care

This article demonstrates that patient-centered care has the potential to produce safer and more cost-effective care.

Social systems as a defense against anxiety