04 April 2016 Point of Care publication
PFCC: Patient and Family-Centred Care toolkit
This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.
18 March 2016 Evidence
Introducing compassion into the education of health care professionals; can Schwartz Rounds help?
This article explores whether Schwartz Rounds help to embed compassionate care within the education of healthcare professionals, based on a pilot at UCL Medical School.
26 January 2016 Evidence
Anniversary Schwartz Round: What makes for a compassionate patient-caregiver relationship?
This report summarises findings from the UK's 'anniversary Schwartz Rounds' in autumn 2015, asking 'What makes for a compassionate patient-caregiver relationship?' 10 years after the Schwartz Center for Compassionate Care in the USA asked the same question.
11 August 2015 Evidence
Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™
This article describes the psychometrics of an instrument that measures providers’ compassion and shows that patient ratings of compassionate healthcare are valid and reliable, arguing that such ratings could inform assessment and quality improvement.
02 February 2015 Evidence
Reforming the culture of healthcare: the case for intelligent kindness
15 May 2014 Film
Demonstration of a Schwartz Round
This video from St Joseph's Hospice in Hackney shows a Schwartz Round in action. The theme of this Round was 'When I made a difference'.
15 January 2014 Evidence
Staff care: How to engage staff in the NHS and why it matters
Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.
12 November 2013 Film
Dr Kieran Sweeney talks about his experiences as a cancer patient
Dr Kieran Sweeny talks about his experience of receiving a terminal diagnosis of cancer. Kieran notices that the staff appear hesitant to tell him directly that he is going to die, only finding out the truth when reading his discharge letter at home. Kieran reflects on possible reasons behind the care that he received.
01 November 2013 Case study
The conversation project
This case study explores The Conversation Project, a patient and family centred care (PFCC) project in end-of-life care undertaken by a multidisciplinary team from Royal United Hospitals Bath Foundation Trust.
01 November 2012 Evidence
Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing
This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.