15 May 2014 Video
Demonstration of a Schwartz Round
This video from St Joseph's Hospice in Hackney shows a Schwartz Round in action. The theme of this Round was 'When I made a difference'.
15 January 2014 Evidence
Staff care: How to engage staff in the NHS and why it matters
Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.
12 November 2013 Video
Dr Kieran Sweeney talks about his experiences as a cancer patient
Dr Kieran Sweeny talks about his experience of receiving a terminal diagnosis of cancer. Kieran notices that the staff appear hesitant to tell him directly that he is going to die, only finding out the truth when reading his discharge letter at home. Kieran reflects on possible reasons behind the care that he received.
01 November 2013 Case study
The conversation project
This case study explores The Conversation Project, a patient and family centred care (PFCC) project in end-of-life care undertaken by a multidisciplinary team from Royal United Hospitals Bath Foundation Trust.
01 November 2012 Evidence
Exploring the relationship between patients’ experiences of care and the influence of staff motivation, affect and wellbeing
This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.
21 March 2012 Evidence
Do Schwartz Center Rounds work in English hospitals?
This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.
01 April 2009 Evidence
Enabling compassionate care in acute hospital settings
The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.
03 December 2008 Evidence
Seeing the person in the patient
The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.
11 October 2008 Paper
Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England
This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.
11 March 2008
Building the business case for patient-centered care
This article demonstrates that patient-centered care has the potential to produce safer and more cost-effective care.