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Slides from the HOPE network meeting on the 7th November

You can find the slides & videos from the meeting below

  • See it My Way video on Complaints – here
  • Sara Donetto and Amit Desai’s session on the impact of patient experience data in NHS hospitals – here
  • David McNally and Helen Lee’s session on aligning work to improve experience of care with QI and coproduction – here
  • Lesley Goodburns session on Patient Experience Improvement Framework and Patient Experience Headlines Tool – here