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Getting started with online feedback

Alongside other patient experience data, online feedback can support a responsive, patient-centred health service, which reacts to the needs of its users.

People have very different motivations when they feedback… more than anything it’s because they care about the NHS they want to make it better
Bob Gann
Digital Inclusion Specialist, NHS Digital
We can see exactly what they think… and then we can react to it to make ourselves and their care better
Dr Ben Mearns
Clinical lead for Acute & Elderly Medicine, East Surrey Hospital
You will get feedback in the NHS whether you want it or not so encourage it – promote it
Bob Gann
Digital Inclusion Specialist, NHS Digital