Getting started with online feedback
Alongside other patient experience data, online feedback can support a responsive, patient-centred health service, which reacts to the needs of its users.
People have very different motivations when they feedback… more than anything it’s because they care about the NHS they want to make it betterBob GannDigital Inclusion Specialist, NHS Digital
We can see exactly what they think… and then we can react to it to make ourselves and their care betterDr Ben MearnsClinical lead for Acute & Elderly Medicine, East Surrey Hospital
You will get feedback in the NHS whether you want it or not so encourage it – promote itBob GannDigital Inclusion Specialist, NHS Digital