Evidence and Resources Library

Patient and carer empowerment: a children’s asthma improvement project

This case study explores how the University Hospital of North Staffordshire used the patient and family centred care (PFCC) methodology to improve patient, family, and staff experience of asthma care and to address barriers to quality care.

Best care for our mothers and fathers

This case study explores how the Royal Gwent Hospital in Newport, Wales used the patient and family centred care (PFCC) methodology to improve the quality of care for elderly patients admitted with a broken hip.

Duchenne Muscular Dystrophy (DMD)

This case study explores how the Multidisciplinary Outpatient Review Clinic for Boys with DMD at Great Ormond Street Hospital for Children NHS Foundation Trust used the patient and family centred care (PFCC) methodology to improve patient experiences of the 3-4 hour long visit to the clinic.

Diabetes foot care project

This case study explores how Aneurin Bevan University Health Board in Newport, Wales used the patient and family centred care (PFCC) methodology to improve the care experience for patients who were admitted with diabetic foot problems.

Pediatric asthma: improving patient and staff experience

This case study explores how a pediatric team at Walsall Healthcare NHS Trust, West Midlands, England, used the patient and family centred care (PFCC) methodology to improve patient and staff experience of asthma treatment.

Improving the experience of patients with COPD

This case study explores a patient and family centred care (PFCC) project undertaken by a team from Hywel Dda Health Board in Pembrokeshire, Wales in an attempt to to improve the discharge experience for patients with COPD.

The conversation project

This case study explores The Conversation Project, a patient and family centred care (PFCC) project in end-of-life care undertaken by a multidisciplinary team from Royal United Hospitals Bath Foundation Trust.

Review into the quality of care and treatment provided by 14 hospital trusts in England: overview report

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.

Seeing the person in the patient

The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.