Evidence and Resources Library

• 01 November 2013 Case study

  Pediatric asthma: improving patient and staff experience

  This case study explores how a pediatric team at Walsall Healthcare NHS Trust, West Midlands, England, used the patient and family centred care (PFCC) methodology to improve patient and staff experience of asthma treatment.

• 01 November 2013 Case study

  Improving the experience of patients with COPD

  This case study explores a patient and family centred care (PFCC) project undertaken by a team from Hywel Dda Health Board in Pembrokeshire, Wales in an attempt to to improve the discharge experience for patients with COPD.

• 01 November 2013 Case study

  The conversation project

  This case study explores The Conversation Project, a patient and family centred care (PFCC) project in end-of-life care undertaken by a multidisciplinary team from Royal United Hospitals Bath Foundation Trust.

• Cathal Doyle, Laura Lennox, Derek Bell BMJ Open 03 January 2013 Evidence

  A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

  This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.

• Jocelyn Cornwell and Joanna Goodrich 03 December 2008 Evidence

  Seeing the person in the patient

  The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.

• Patrick A. Charmel and Susan B. Frampton Healthcare Financial Management Association 11 March 2008

  Building the business case for patient-centered care

  This article demonstrates that patient-centered care has the potential to produce safer and more cost-effective care.