09 March 2017 Case study
Tackling patient and staff wellbeing in A&E (Royal Berkshire Hospital NHS Foundation Trust)
This case study explores how Royal Berkshire Hospital NHS Foundation Trust used Experience Based Co-Design (EBCD) to improve staff wellbeing and patient experience in the A&E department.
01 March 2017 Presentation
Measuring for improvement
These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.
01 December 2016 Case study
Changing experiences of paediatric services in rural Africa
This case study explores how a specialist malnourishment and HIV clinic in north western South Africa used the experience based co-design (EBCD) method to make improvements to the service for both the mother/carer and child.
01 December 2016 Video
Involving people with learning disabilities – Leicestershire Partnership NHS Trust
A Learning Disabilities service in Leicester found that EBCD was the ideal way to bring together users, families and staff to share experiences of care and design and implement change.
05 August 2016 Evidence
Improving childhood nutrition and wellness in South Africa
To supplement an ongoing local quality improvement (QI) intervention addressing poor nutritional outcomes in children, experience-based co-design (EBCD) was used to enhance previously low levels of mother, carer and staff engagement.
10 May 2016 Evidence
What is the potential of patient shadowing as a patient-centred method?
This paper argues that patient shadowing is an effective method for delivering patient-centred care.
04 April 2016 Toolkit
EBCD: Experience-based co-design toolkit
The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.
04 April 2016 Toolkit
PFCC: Patient and Family-Centred Care toolkit
This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.
12 November 2015 Evidence
Experience based co-design reduces formal complaints on an acute mental health ward
This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.
01 November 2015 Case study
Fundamentals of measurement for improvement
This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.