Evidence and Resources Library

Reforming the culture of healthcare: the case for intelligent kindness

PFCC programme report

This report describes the goals of the programme which ran with fifteen teams in 11 NHS organisations across England and Wales from January 2012 to November 2013.

Staff care: How to engage staff in the NHS and why it matters

Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.

Impact of Schwartz Rounds in a hospice setting

This article explores the impact of Schwartz Rounds in a hospice setting using a mixed methods approach. Increased appreciation and insight into the roles of others as a consequence of Rounds emerges strongly.

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.

Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing

This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.

Do Schwartz Center Rounds work in English hospitals?

This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.

Enabling compassionate care in acute hospital settings

The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.

Seeing the person in the patient

The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.

What Makes for a Compassionate Patient-Caregiver Relationship?

This article examines questionnaires and themes from Schwartz Rounds run in 54 US hospitals. The following themes are explored: communication, common ground and respect for individuality.