02 February 2015 Evidence
Reforming the culture of healthcare: the case for intelligent kindness
04 June 2014 Evidence
PFCC programme report
This report describes the goals of the programme which ran with fifteen teams in 11 NHS organisations across England and Wales from January 2012 to November 2013.
15 January 2014 Evidence
Staff care: How to engage staff in the NHS and why it matters
Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.
01 October 2013 Evidence
Impact of Schwartz Rounds in a hospice setting
This article explores the impact of Schwartz Rounds in a hospice setting using a mixed methods approach. Increased appreciation and insight into the roles of others as a consequence of Rounds emerges strongly.
03 January 2013 Evidence
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness
This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.
01 November 2012 Evidence
Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing
This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.
21 March 2012 Evidence
Do Schwartz Center Rounds work in English hospitals?
This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.
01 April 2009 Evidence
Enabling compassionate care in acute hospital settings
The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.
03 December 2008 Evidence
Seeing the person in the patient
The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.
01 May 2006 Evidence
What Makes for a Compassionate Patient-Caregiver Relationship?
This article examines questionnaires and themes from Schwartz Rounds run in 54 US hospitals. The following themes are explored: communication, common ground and respect for individuality.