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The impact of patient shadowing on service design

Andrew S. Gallan, Bruce Perlow, Riddhi Shah, Judith Gravdal Patient Experience Journal Volume 8, Issue 1 – 2021 15 November 2021 Evidence

The impact of patient shadowing on service design: Insights from a family medicine clinic.

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Patient shadowing presents many benefits to health care organizations and employees, including enhanced communication and teamwork, a greater connection with patient experiences and hardships, and the opportunity to redesign processes to optimize efficiency and service quality.


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