Evidence and Resources Library

• Jo Mackintosh 01 November 2015 Case study

  Understanding and improving the patient experience

  This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.

• 01 November 2013 Case study

  Best care for our mothers and fathers

  This case study explores how the Royal Gwent Hospital in Newport, Wales used the patient and family centred care (PFCC) methodology to improve the quality of care for elderly patients admitted with a broken hip.

• 01 November 2013 Case study

  Duchenne Muscular Dystrophy (DMD)

  This case study explores how the Multidisciplinary Outpatient Review Clinic for Boys with DMD at Great Ormond Street Hospital for Children NHS Foundation Trust used the patient and family centred care (PFCC) methodology to improve patient experiences of the 3-4 hour long visit to the clinic.