Patient experience resources

We publish resources to support patient experience professionals, including presentations, toolkits and impact reports. If you have a patient experience resource that you would like to share through this library, please contact Jocelyn Cornwell.

• Andrew S. Gallan, Bruce Perlow, Riddhi Shah, Judith Gravdal Patient Experience Journal Volume 8, Issue 1 – 2021 15 November 2021 Evidence

  The impact of patient shadowing on service design

  The impact of patient shadowing on service design: Insights from a family medicine clinic.

• Jason A Wolf, PhD, CPXP The Beryl Institute 17 November 2020

  Human Experience 2030: A vision for the future of healthcare

  The Beryl Institute published this Human Experience 2030 (HX2030) vision report, identifying six actions for elevating human experience over the next ten years for those receiving and delivering care. 

• Joanna Goodrich, Damien Ridge, Tina Cartwright 14 September 2020 Evidence

  Shadowing patients at the end of life

  The aim of this study was to explore the acceptability of patient shadowing for healthcare staff, the impact of the experience and subsequent motivations to make improvements.

• 02 December 2019 Film

  A brief introduction to the Point of Care Foundation

  Jocelyn Cornwell gives a short introduction to the Point of Care Foundation.

• 23 October 2019 Evidence

  Impact report 2019

  How the Point of Care Foundation’s programmes support healthcare staff and patients

• 07 March 2019 Toolkit

  Using online patient feedback to improve care

  A guide supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.

• Word of Mouth Research and The Point of Care Foundation 15 August 2018 Report

  An Options Appraisal for obtaining feedback on the experiences of children and young people with cancer

  A report on how best to obtain feedback on the experience of children and young people with cancer

• 15 May 2018 Toolkit

  Using patient experience for improvement

  A guide supporting clinical, patient experience and quality teams to draw on patient experience data to improve quality in healthcare

• Helen Buckingham Nuffield Trust 19 July 2017 Presentation

  Sustainability & Transformation: how to influence for patient experience

  In this presentation, Helen Buckingham from the Nuffield Trust explores Sustainability and Transformation Plans and how patients fit into the process.

• Kathleen Sullivan Chamberlain Dunn Learning 19 July 2017 Presentation

  Finding and fostering resilience

  This presentation formed part of a resilience workshop run by Kathleen Sullivan at a HOPE network meeting. It includes information about stress as well as tips on how to manage it.