Patient experience resources
We publish resources to support patient experience professionals, including presentations, toolkits and impact reports. If you have a patient experience resource that you would like to share through this library, please contact Jocelyn Cornwell.
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15 November 2021 Evidence
The impact of patient shadowing on service design
The impact of patient shadowing on service design: Insights from a family medicine clinic.
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17 November 2020
Human Experience 2030: A vision for the future of healthcare
The Beryl Institute published this Human Experience 2030 (HX2030) vision report, identifying six actions for elevating human experience over the next ten years for those receiving and delivering care.
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14 September 2020 Evidence
Shadowing patients at the end of life
The aim of this study was to explore the acceptability of patient shadowing for healthcare staff, the impact of the experience and subsequent motivations to make improvements.
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02 December 2019 Film
A brief introduction to the Point of Care Foundation
Jocelyn Cornwell gives a short introduction to the Point of Care Foundation.
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23 October 2019 Evidence
Impact report 2019
How the Point of Care Foundation’s programmes support healthcare staff and patients
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07 March 2019 Toolkit
Using online patient feedback to improve care
A guide supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.
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15 August 2018 Report
An Options Appraisal for obtaining feedback on the experiences of children and young people with cancer
A report on how best to obtain feedback on the experience of children and young people with cancer
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15 May 2018 Toolkit
Using patient experience for improvement
A guide supporting clinical, patient experience and quality teams to draw on patient experience data to improve quality in healthcare
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19 July 2017 Presentation
Sustainability & Transformation: how to influence for patient experience
In this presentation, Helen Buckingham from the Nuffield Trust explores Sustainability and Transformation Plans and how patients fit into the process.
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19 July 2017 Presentation
Finding and fostering resilience
This presentation formed part of a resilience workshop run by Kathleen Sullivan at a HOPE network meeting. It includes information about stress as well as tips on how to manage it.