Patient experience resources

We publish resources to support patient experience professionals, including presentations, toolkits and impact reports. If you have a patient experience resource that you would like to share through this library, please contact Jocelyn Cornwell.

• Andrew S. Gallan, Bruce Perlow, Riddhi Shah, Judith Gravdal Patient Experience Journal Volume 8, Issue 1 – 2021 15 November 2021 Evidence

  The impact of patient shadowing on service design

  The impact of patient shadowing on service design: Insights from a family medicine clinic.

• Joanna Goodrich, Damien Ridge, Tina Cartwright 14 September 2020 Evidence

  Shadowing patients at the end of life

  The aim of this study was to explore the acceptability of patient shadowing for healthcare staff, the impact of the experience and subsequent motivations to make improvements.

• 07 March 2019 Toolkit

  Using online patient feedback to improve care

  A guide supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.

• 15 May 2018 Toolkit

  Using patient experience for improvement

  A guide supporting clinical, patient experience and quality teams to draw on patient experience data to improve quality in healthcare

• Helen Buckingham Nuffield Trust 19 July 2017 Presentation

  Sustainability & Transformation: how to influence for patient experience

  In this presentation, Helen Buckingham from the Nuffield Trust explores Sustainability and Transformation Plans and how patients fit into the process.

• Professor Jill Maben King's College London 15 March 2017 Presentation

  The evidence on staff and patient experience

  This presentation from the HOPE network in March 2017 demonstrates that the experience of staff, positive or negative, is an accurate predictor of patient experience.

• Annie Laverty, David Gilbert National Voices 01 March 2017 Presentation

  Measuring for improvement

  These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.

• Veena Raleigh 09 March 2016 Case study

  The NHS inpatient survey: using it well

  This resource looks at the NHS inpatient survey and how to use it well. The King's Fund and Picker Institute Europe present the lessons that can be gathered from an analysis of trends between 2005 and 2013.

• Jo Mackintosh 01 November 2015 Case study

  Understanding and improving the patient experience

  This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.

• Jocelyn Cornwell Patient Experience Journal 01 April 2015 Evidence

  Reframing the work on patient experience improvement

  This article that patient experience needs to be viewed as a primary goal in healthcare alongside other aspects such as quality and safety, rather than as an isolated aim.