“A new way to approach quality improvement”
This video shows feedback from staff at the St. Joseph Medical Center in Tacoma, Washington state, USA. They took part in EBCD training we provided for the Vermont Oxford Network of neonatal departments.
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24 November 2021 Case study
“A new way to approach quality improvement”
Staff reflections on EBCD training to support quality improvement in neonatal departments
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22 July 2021 Case study
Case study – a Schwartz Round on being LGBTQ+
This case study reflects on a Schwartz Round that was held at Ashford and St Peter's NHS Foundation Trust in March 2021, during 'Schwartz Celebrates Diversity' month. The Round was entitled 'Be You, Be Accepted, Be Different'.
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22 July 2021 Case study
Case study – a Schwartz Round on Racism at Work
This case study reflects on a Schwartz Round that was held at University Hospitals Plymouth NHS Trust in March 2021, during 'Schwartz Celebrates Diversity' month. The Round was entitled 'Racism at Work'.
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31 May 2017 Case study
Case study 3: The Conversation Project
End-of-life care has a profound impact on patients and their loved ones. But patients do not always have the opportunity to share with staff what they would like this care to look like. For their PFCC project, the Royal United Hospital Bath chose to focus on this aspect of care as they knew it was important to patients and it was a high priority for the board too.
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31 May 2017 Case study
Case study 2: Improving the care of children with acute abdominal pain
For Alder Hey, a children’s hospital, acute abdominal pain comprises a major part of the workload that comes through A&E. So when they signed up with the PFCC programme, they chose to work on this care experience for children and their families.
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31 May 2017 Case study
Case study 1: Improving the experience of children with asthma
The PFCC team at Walsall Manor Hospital chose to work to improve the experience of children with asthma, following a patient safety incident some years earlier. The team felt that nationally, management of asthma could be better, and they wanted to work on this as a local priority.
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31 May 2017 Case study
Case study 1: Oxleas Mental Health Trust
In 2012, Oxleas NHS Mental Health Trust used an experience-based co-design approach to make improvements to its mental health inpatient service. The results were impressive, with complaints reduced by 80 per cent over 14 months. Here, the people who led the project explain how they adapted EBCD to their context and highlight what they have learnt.
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31 May 2017 Case study
Case study 4: Using archive film to develop an accelerated form of EBCD
The accelerated form of experience-based co-design is producing the same positive results in half the time of the standard approach (set out in the toolkit), using trigger films from a film library rather than producing new patient films.
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31 May 2017 Case study
Case study 3: Embedding patient experience in organisational culture
Experience-based co-design is not just about making service improvements: it is about creating a cultural shift within organisations, helping staff reconnect with their values. Jo Bolger, Programme Manager, describes the impact of EBCD on Bolton NHS Foundation Trust.
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31 May 2017 Case study
Case study 2: Developing a support package for carers of patients undergoing chemotherapy
It is widely known that receiving chemotherapy, and coping with its effects, can be stressful and traumatic. But supporting someone through treatment can put carers at risk of mental and physical illness themselves. This case study shows how EBCD was used to develop a carers’ support package.