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31 May 2017 Case study
Case study 1: Oxleas Mental Health Trust
In 2012, Oxleas NHS Mental Health Trust used an experience-based co-design approach to make improvements to its mental health inpatient service. The results were impressive, with complaints reduced by 80 per cent over 14 months. Here, the people who led the project explain how they adapted EBCD to their context and highlight what they have learnt.
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31 May 2017 Case study
Case study 4: Using archive film to develop an accelerated form of EBCD
The accelerated form of experience-based co-design is producing the same positive results in half the time of the standard approach (set out in the toolkit), using trigger films from a film library rather than producing new patient films.
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31 May 2017 Case study
Case study 3: Embedding patient experience in organisational culture
Experience-based co-design is not just about making service improvements: it is about creating a cultural shift within organisations, helping staff reconnect with their values. Jo Bolger, Programme Manager, describes the impact of EBCD on Bolton NHS Foundation Trust.
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31 May 2017 Case study
Case study 2: Developing a support package for carers of patients undergoing chemotherapy
It is widely known that receiving chemotherapy, and coping with its effects, can be stressful and traumatic. But supporting someone through treatment can put carers at risk of mental and physical illness themselves. This case study shows how EBCD was used to develop a carers’ support package.
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05 April 2016 Case study
Ken Schwartz’s Story
In 1994 a health attorney called Ken Schwartz was diagnosed with terminal lung cancer. During his treatment, he found that what mattered to him most as a patient were the simple acts of kindness from his caregivers, which he said made “the unbearable bearable.”
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09 March 2016 Case study
The NHS inpatient survey: using it well
This resource looks at the NHS inpatient survey and how to use it well. The King's Fund and Picker Institute Europe present the lessons that can be gathered from an analysis of trends between 2005 and 2013.
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01 November 2015 Case study
Fundamentals of measurement for improvement
This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.
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01 November 2015 Case study
Understanding and improving the patient experience
This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.
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01 November 2013 Case study
Best care for our mothers and fathers
This case study explores how the Royal Gwent Hospital in Newport, Wales used the patient and family centred care (PFCC) methodology to improve the quality of care for elderly patients admitted with a broken hip.
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01 November 2013 Case study
Duchenne Muscular Dystrophy (DMD)
This case study explores how the Multidisciplinary Outpatient Review Clinic for Boys with DMD at Great Ormond Street Hospital for Children NHS Foundation Trust used the patient and family centred care (PFCC) methodology to improve patient experiences of the 3-4 hour long visit to the clinic.