09 March 2017 Case study
Tackling patient and staff wellbeing in A&E (Royal Berkshire Hospital NHS Foundation Trust)
This case study explores how Royal Berkshire Hospital NHS Foundation Trust used Experience Based Co-Design (EBCD) to improve staff wellbeing and patient experience in the A&E department.
03 March 2017 Toolkit
Improving Compassionate Care Toolkit
This toolkit from Picker is designed for those wanting to improve patient experiences in hospitals, providing full implementation support for a near real-time feedback approach which enables organisations to act quickly so as to improve compassion in care.
01 March 2017 Presentation
Measuring for improvement
These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.
01 December 2016 Case study
Changing experiences of paediatric services in rural Africa
This case study explores how a specialist malnourishment and HIV clinic in north western South Africa used the experience based co-design (EBCD) method to make improvements to the service for both the mother/carer and child.
01 December 2016 Video
Involving people with learning disabilities – Leicestershire Partnership NHS Trust
A Learning Disabilities service in Leicester found that EBCD was the ideal way to bring together users, families and staff to share experiences of care and design and implement change.
01 December 2016 Evidence
Exploring the adoption of Schwartz Center Rounds in England, 2009–2015
This study examines the adoption of Schwartz Center Rounds in England, investigating the rate at which Rounds were adopted and considering some of the factors which contributed to their implementation.
02 November 2016 Video
Why might good people deliver bad care?
This TED talk exposes the uncomfortable truth that caring is hard, emotional work. The emotional labour of healthcare professionals needs to be recognised and accounted for by management practice in the same way that we acknowledge and account for physical labour.
02 November 2016 Video
Circle of Care animation
This animation is from Performing Medicine and shows the Circle of Care, a framework which enables healthcare staff to think about, practise and demonstrate compassionate care. The framework places compassionate care in a broad social and interpersonal context.
23 September 2016 Evidence
Stress in NHS staff triggers defensive inward-focussing and an associated loss of connection with colleagues: this is reversed by Schwartz Rounds
This paper explores how Schwartz Rounds help to provide emotional support to healthcare staff, with such support indirectly improving patient care.
22 September 2016 Evidence
Schwartz Centre Rounds: a new initiative in the undergraduate curriculum—what do medical students think?
This paper asks whether the current Schwartz Centre Rounds (SCRs) model could be extrapolated into the UK undergraduate medical curriculum. Two pilots are run in a UK medical school and are then subsequently evaluated, yielding largely positive feedback.