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07 April 2016 Point of Care publication
Schwartz information pack for larger organisations
This downloadable information pack gives you all the details of the traditional training and support package for larger organisations looking to introduce Schwartz Rounds.
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04 April 2016 Point of Care publication
EBCD: Experience-based co-design toolkit
The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.
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04 April 2016 Point of Care publication
PFCC: Patient and Family-Centred Care toolkit
This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.
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26 January 2016 Evidence
Anniversary Schwartz Round: What makes for a compassionate patient-caregiver relationship?
This report summarises findings from the UK's 'anniversary Schwartz Rounds' in autumn 2015, asking 'What makes for a compassionate patient-caregiver relationship?' 10 years after the Schwartz Center for Compassionate Care in the USA asked the same question.
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15 January 2014 Evidence
Staff care: How to engage staff in the NHS and why it matters
Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.
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03 December 2008 Evidence
Seeing the person in the patient
The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.