Patient Experience programme
We believe that staff can provide the best care by stepping back and seeing the experience of their care through patients’ eyes. Our Patient Experience programme equips health and care professionals with the tools to do this.
- Foundations in Patient Experience
Develop your professional knowledge and skills in patient experience
- Kieran Sweeney (1951-2009)
Find out about the inspiration for our Patient Experience work
Courageous ConversationsHelp us to support others to have the courage to start a conversation that matters.
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Patients and staff as codesigners of healthcare services
This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.
10 February 2015 Evidence -
Testing accelerated experience-based co-design
A qualitative study of using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement
04 February 2014 Evidence -
What is the potential of patient shadowing as a patient-centred method?
This paper argues that patient shadowing is an effective method for delivering patient-centred care.
10 May 2016 Paper
Evidence of impact
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Blog 01 February 2024
Creative Co-Design: A messy, crucial business
Sharing power and allowing others to take ownership of services can feel uncomfortable, but as Naomi Stockley explains, being creative means leaning into the discomfort of the unknown.
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Blog 29 November 2023
Insights from the Picker and the Point of Care Foundation Symposium
On 2nd November 2023, Picker and the Point of Care Foundation hosted a symposium on care experiences. Picker’s CEO, Chris Graham, reflects on the day.
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Blog 17 November 2023
Making improvement more human
Bev discusses 'NHS Impact' – the shared improvement approach to support NHS organisations to have the skills to deliver continuous improvement.