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Our work

Our programmes help to create open and compassionate organisational cultures and give individuals the tools and support to bring about radical change within their own workplaces

Heads of Patient Experience (HOPE) network

The HOPE network offers peer learning and support. It is open to people working in NHS trusts or commissioning bodies whose role includes significant responsibilities for patient experience

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Patient and family centred care (PFCC)

PFCC is a simple, low-technology health care quality improvement approach designed to tackle two parallel aspects of healthcare: processes of care and staff-patient interactions. Together, these have a profound effect on how patients and staff experience health care.

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Experience based co-design (EBCD)

EBCD is a methodology for working with groups of patients and staff together. Drawing on their experience of receiving or providing the service, improvements are identified and changes are co-designed and implemented –together.

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Schwartz Rounds

Schwartz Rounds provide a structured forum where all staff, clinical and non-clinical, come together regularly to discuss the emotional and social aspects of working in healthcare.

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