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Our work

Our programmes help to create open and compassionate organisational cultures and give individuals the tools and support to bring about radical change within their own workplaces

We offer bespoke consultancy across a range of tools and methods


Quality Improvement

We will teach and support you to improve the experience of care for your patients and to work collaboratively with patients and families to bring about real change in their experience of care.

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Team Time

Team Time is a method of team based reflective practice which can be used by both clinical and non-clinical teams, in a variety of settings.

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Heads of Patient Experience (HOPE) network

The HOPE network offers peer learning and support to members and provides an opportunity to learn from innovations and best practice

Read more about Heads of Patient Experience (HOPE) network

Schwartz Rounds

Schwartz Rounds provide a structured forum where staff from all disciplines come together regularly to discuss the emotional and social aspects of working in healthcare.

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Organisational Consultancy

We have unique expertise in a range of methods supporting organisations to develop open cultures and cohesive teams. We will work with you to build positive relationships which enable compassionate care for patients and service users.

Read more about Organisational Consultancy