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New course on Foundations in Patient Experience

19 December 2017

Applications are now open for a new course on Foundations in Patient Experience, beginning in March 2018.

Topics and programmes

Foundations in Patient ExperienceApplications are now open for a new course on Foundations in Patient Experience, beginning in March 2018.

The course supports the following learning objectives:

  1. Help people working in patient experience and engagement fully understand their responsibilities and work strategically as leaders in their field
  2. Strengthen knowledge of research evidence, its relevance to patient experience, to other patient and organisational outcomes
  3. Understand the historical and policy context for patient experience and efforts to improve it in the UK and internationally.
  4. Strengthen the personal impact and effectiveness of students, confidence in role, skills in sense-making, influencing and collaborative working
  5. Increase confidence in understanding, analysis and use of different types of data on patient experience

The course is structured into four modules. The first two will be taught on consecutive days at a residential at Warwick University on 26-27 March. The other modules will be delivered over the following four to six weeks, in London. Total fees for the course, including learning materials and the residential, are £1400. The course is CPD-accredited with each module the equivalent of 8 hours of learning. Students may obtain The Point of Care Patient Experience certificate by submitting a piece of written work.

We welcome applications from people working in patient experience within the NHS, Patient Advice and Liaison Service or third sector organisations concerned with patient experience.

If you are interested in taking part please complete the application form and email it to  by 31 January 2018. You will need your line manager’s support for your application.


Our next cohort of Foundations in Patient Experience is running in November 2018, find out more here