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Maintaining humanity in the face of pressure

04 April 2017

What can NHS providers and other care organisations do to maintain safe and compassionate care in light of challenging conditions?


Working in health and care is unique; staff face highs and lows on a daily basis. Unless staff are valued and supported, they run the risk of burnout. To address this problem, we are organising a series of events across England to help health and care professionals to explore:

  • why supporting staff makes sense, with definitive evidence now showing how it improves the experience for patients
  • how safe reflective practice contributes to a positive and open working culture
  • how patient-centred quality improvement can empower staff to make tangible changes that benefit both patients and staff
  • ways to improve staff survey results and CQC ratings for staff engagement, organisational culture, teamwork and leadership

We invite you to join us at one of these events, where you will have the opportunity to share your own challenges and discuss examples of good practice with colleagues from other organisations.

The first three events are taking place in Bristol, London and Cambridge, with subsequent events planned in the midlands and north of the country.  We will circulate details of those events in the next few months. Registration is free but places are limited so please follow the instructions on our website to ensure that your place is guaranteed.

To book your place or register your interest, please click here

More about us

We are a not-for-profit organisation, supporting over 200 healthcare organisations in all sectors to transform their culture and put the experiences of staff and patients at the heart of their work. We provide training in Schwartz Rounds and patient-centred service design; you can find out more about these programme in the attached documents.

We recognise your organisation’s strengths and empower staff to work differently. For more information please visit email