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HOPE network passes to NHS England

02 May 2019


The Heads of Patient Experience (HOPE) network, which was developed by the Point of Care Foundation with funding from NHS England and NHS Improvement, is to be taken in-house by NHS England following a funding review.

In an email to members of the network, Chief Executive Jocelyn Cornwell wrote:

“For the last four years we have been contracted by NHS England and NHS Improvement, initially to bring HOPE into being, and then to grow and develop the network with you, the members. The contract came to an end last month and is not going to be renewed.

“It has been a great privilege for us to do this work, and we are grateful in particular to our NHS partners Claire Marshall, Julia Holding and Lesley Goodburn, who have worked closely with us to help make the HOPE network what it is today.

“We have learned an enormous amount from working with you, and consider HOPE members an integral part of The Point of Care community of people working to improve patient and staff experience.”

As the network changes hands, we will update the pages on Patient Experience on this website, maintaining an archive of reports and papers from the meetings held between 2015-2019 and the resource library developed through the programme. These remain free for all to access and use.

Anyone wishing to keep in touch and find out more about our ongoing work on Patient Experience issues, including professional development opportunities through our Foundations in Patient Experience course, can register interest via the site or join our mailing list.


Patient Experience Programme