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HOPE network launched to support NHS heads of patient experience

21 January 2015

Today, The Point of Care Foundation announces the launch of the new Heads of Patient Experience (HOPE) network, which will provide peer learning and support for NHS leaders with responsibility for patient experience.

The network is open to people working in NHS trusts or commissioning bodies whose role includes significant responsibilities for patient experience. It has been established with the help of funding from NHS England and the Trust Development Authority.

The network will:

  • support members in their work, by enabling them to meet with others working in similar roles and with similar challenges
  • provide an opportunity to learn from innovations and best practice
  • provide members with an opportunity to collectively develop solutions to the problems and challenges they face in their work
  • provide opportunities to meet national and international experts in the field of patient experience research and improvement.

The network will meet regularly and will be led by Jocelyn Cornwell, The Point of Care Foundation’s chief executive, together with one of the Foundation’s trustees, Ceinwen Giles, and Martine Price, associate director for patient experience, Taunton and Somerset NHS Foundation Trust.

Jocelyn Cornwell, chief executive of The Point of Care Foundation, said: “Ensuring that patients have a positive experience of care is a very important job, and it is vital that these people are supported to do their jobs well.

“The HOPE network will offer members peer support, access to evidence of what works and to methods that will help to ensure patients are listened to and their needs are understood and acted upon.”

Membership in the network is free, however members and their employers will need to pay travel and other expenses. The meetings will be held under Chatham House rules (ie. all comments made will be non-attributable), unless members decide otherwise. The frequency, location, and format of meetings will be determined by the membership with the support of The Point of Care Foundation.

The first meeting of the network will be held in central London on 5th March 2015 from 10am to 3pm (venue to be confirmed).

If you are interested in joining the network, please email


The Point of Care Foundation is an independent charity working to improve patients’ experience of care and increase support for the staff who work with them.

Members of the media, please contact Patrick Cullen for further information:

Phone: 020 7637 7252