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HOPE network – ‘happy staff, happy patients’

15 March 2017

On 15 March 2017 we are hosting the next HOPE network meeting at UCLH Education Centre. The topic for the day is: ‘Happy staff, happy patients’ – understanding the links and overcoming barriers to improving staff and patient experience together.

Topics and programmes


The next HOPE network meeting will take place on 15 March 2017 at UCLH Education Centre. The nearest stations are Euston, King’s Cross and St Pancras.

Topic: ‘Happy staff, happy patients’: understanding the links and overcoming barriers to improving staff and patient experience together.

Our next meeting on 15 March will provide an opportunity for HOPE members to examine the implications of the links between the experiences of staff and patients. Research shows that staff experience and patient experience are causally connected and that staff engagement, staff morale and the quality of relationships between staff who interact with patients and their families determines the quality of patients’ experience of care.

Because this meeting will focus on working collaboratively with colleagues from staff experience, we are encouraging members to invite a colleague to join them at the meeting. N.B. Due to limited capacity, there are only 15 places available for non-HOPE network members (please book using the ‘Colleague from staff experience/HR/OD’ ticket type).

The aims for the day are as follows:

  • To share current thinking and evidence on the links between staff and patient experience
  • To examine the implications of the evidence for HOPE members and the challenges members face in taking action to improve patients’ experiences and strengthen patients’ voice
  • To explore the boundaries and barriers that work to separate departments such as human resources, training and staff education from patient experience and PPI and to discuss ways of overcoming them
  • To explore why and how to get doctors involved with the work of improving patient experience and strengthening patients’ voice.

We are delighted to say that Professor Jill Maben will be presenting the evidence on staff and patient experience in the morning, plus Richard Chester will be presenting a case study from the Royal Free Hospital. We will then have a ‘Learn, borrow, steal’ session in which network members can share their own experiences.

In addition we will focus on medical engagement and how members can encourage their clinical colleagues to work in partnership towards achieving patient experience goals.  Jane Moore, consultant in obstetrics and gynaecology and honorary fellow at the University of Oxford, will discuss her work and we will hear from Lisa Anderton and Damon Kamming from UCLH who are working with a consultant anaesthetist to improve patient experience.

We look forward to seeing you in March.