30 September 2019
Why is there so little training on patient experience?
More training and support should be available for patient experience professionals
23 September 2019
How can we ensure there are no limits to the scope of compassion?
Our Programmes Manager Farhana Nargis reflects on the issue of diversity in our work as we seek to have an impact across organisations and to help build inclusive cultures.
11 July 2019
Patient & public engagement – putting learning into practice
Sarah Moore reflects on her experience of the Foundations in Engagement course in Dorset.
19 June 2019
How can we use online patient feedback to improve quality in healthcare?
As a new resource launches on our website to support the use of online feedback for improving quality, Emma Hyde and Douglas Findlay describe its development, drawing on the experiences of patients, carers and the public.
13 June 2019
The best place to work?
Reflections on the Interim NHS People Plan.
01 April 2019
Schwartz Rounds Researchers – a new network for collaboration on Rounds evaluations
As the number of evaluation projects of Schwartz Rounds grows, Duncan Hamilton explains the thinking behind a new Schwartz researchers’ network.
07 February 2019
How do we optimise NHS investment in patient feedback and quality improvement ?
Jocelyn Cornwell reflects on how quality improvement and patient experience teams need to work together.
31 January 2019
Care for the carers, improve care – an introduction to Schwartz Rounds
Julian Groves gives an overview of Schwartz Rounds and why we are supporting a pilot programme to trial Rounds in children's social care organisations.
17 October 2018
Improving children’s cancer services with patient experience data
How the experience of patients and their families can help transform children and young people's cancer services
28 September 2018
“You will make mistakes – and that is normal”
Point of Care Foundation Associate Joanna Goodrich writes on the findings of our work looking at the teaching of professionalism in UK medical schools.