21 May 2018
How do we make patient experience data more useful?
Louise Locock describes the development of a new guide to help frontline NHS staff make better use of patient experience data.
08 May 2018
What is human healthcare?
Jocelyn Cornwell reviews some of the key questions arising at our conference on ‘making healthcare more human’, and the solutions identified.
30 April 2018
Enabling and supporting staff to care well
Jill Maben writes about her research into the challenges of working in healthcare and how these can be overcome to help staff to care well for their patients.
18 April 2018
Making healthcare more human: Patient perspectives
Bev Fitzsimons looks back at what we learned about patient experience at last month’s conference on ‘Making Healthcare More Human’.
16 April 2018
Making healthcare more human: Creating enabling conditions for staff
Reflecting on last month's Making healthcare more human conference, Aggie Rice looks back on how the day's contributors addressed the need to create conditions for healthcare workers to thrive.
06 March 2018
Quality Time: Experience Based Co-Design in the emergency department
Dr Liza Keating writes about the Quality Time study, which used Experience Based Co-Design to deliver improvements for patients in the emergency department at the Royal Berkshire NHS Foundation Trust
12 February 2018
Support for women’s and girls’ care in Addis Ababa
Late last year, Joanna Goodrich and Bev Fitzsimons travelled to Ethiopia to provide training in our Sweeney programme to staff at new hospitals for women and girls. Despite many contrasts with the UK, local healthcare staff were facing a similar challenge of rising demand and recognised the value of empathy in delivering high quality care.
05 February 2018
My point of care: Peter Homa
Peter Homa, newly appointed Chairman of the NHS Leadership Academy, tells Jocelyn Cornwell about his long career in the NHS, which began in the role of hospital porter in 1979.
26 January 2018
Addressing the emotional realities of the job: compassionate care for the NHS workforce
In this blog, originally published on the King's Fund website, Shilpa Ross and Laura Bennett consider whether organisation-wide forums are helping health care staff to address the emotional impact of their work.
20 December 2017
Christmas reflections on patient-centred end of life care
This is a reflective time of year, when we all think of the ones we love, including people who have died and are no longer with us in person.