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Impact Report for 2021 published

26 May 2022

We have published our Impact Report for 2021.

We have published our Impact Report for 2021. It brings together information about all of our programmes, including our Staff Experience programme (which continues to support the running of Schwartz Rounds) and our Patient Experience programme. It also includes the first reports about our Implementation Support work.

2021 was a particularly important year for health and care services as they faced continued waves of coronavirus and tried to recover from the effects of the pandemic. Through statistical data and case studies, we illustrate how our work was able to grow during 2021 and the impact it had on healthcare staff and patients as part of our mission to humanise healthcare. We show how the work across all our programmes interact and the importance of links between the experience of service users and carers, and staff experience and wellbeing.

Our work remained affected by the COVID-19 pandemic during 2021. This Report shares our journey of returning to face-to-face working and how this allowed the return of much of our patient experience work. Looking to the remainder of 2022, we will be focusing on consolidating our work and refocusing our efforts to show how narrative practices – the sharing of stories and experiences – are fundamental to humanising care.

Bev (our Chief Executive) says,

It has been an absolute privilege to be alongside patients and carers, and colleagues in health and care, to support them through this most difficult of years. We have listened to their stories with both sorrow and joy, and never cease to be humbled by the wonderful people we encounter in our work.”

Download our Impact Report for 2021

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